Shipping & Returns

Purchase orders and delivery of goods

You will place an order on this site by selecting Ansell’s products and pressing the “Submit Order” button. Orders will be deemed to have been received by Ansell at the time of successful transmission of your order.

You are responsible for any costs associated with accessing this site and placing orders for Ansell’s products including any Internet provider fees.

We will only sell product to you that is to be delivered to you within Australia.

All products will be delivered to you at the address stated on your order via regular Australia Post and, as such, will not be able to be tracked. Registered post and Express post services are available at extra cost as specified on the order page.

Postage fees are specified on the order page.

All orders will be dispatched in plain unmarked packaging and the products inside will not be externally identifiable.

It is our aim to mail all products the morning following payment of the order, if all products are in stock. You may opt to provide us with your e-mail address on the order page in order to receive an e-mail confirmation of your order, or notification of any delivery delays or out-of-stock product.

Ansell reserves the right, irrespective of whether or not your order has been accepted, to withhold supply to you where:

  • Ansell has insufficient stock to fulfil your order; or
  • the products ordered have been discontinued.

Risk and title in the products

Property and risk in the products passes to you upon payment for the products. Ansell does not accept any liability for damage to products in transit.

Ansell returns policy

Returns are only permitted in the following 2 cases:

  • Incorrect product delivered

    If you have received incorrect product and you do not wish to keep it, you must return the product to Ansell within 7 days, together with the original invoice and a written reason for the return, and we will exchange it for the correct product. Any products which you return for credit will only be accepted if they are in the original packaging, in pristine order and condition and have not been opened or tampered with in any way.

    The return postage is at Ansell’s cost. Please mail to:

    Ansell Healthcare
    Websales returns
    Reply Paid 77687
    Richmond VIC 3121

  • Damaged or faulty products

    If you receive products that are damaged or faulty (other than product damaged in transit), you must return the products to Ansell within 7 days, together with the original invoice and a written reason for the return, and we will provide you with replacement products. Please do not return used condoms.

    The return postage is at Ansell’s cost. Please mail to:

    Ansell Healthcare
    Websales returns
    Reply Paid 77687
    Richmond VIC 3121